Student & Tutor Expectations

Online tuition should be an enjoyable and supportive experience for everyone involved. To enable this to happen, we have set out a few expectations for online tuition through TeachAllAboutIT.

We expect students to:

  • Test your equipment before the start of your lesson.
    • Run an internet speed check using this as a minimum:
      • Download >10Mbps
      • Upload > 2Mbps
      • Jitter <30ms
    • Test that your headset earphones & microphone are working.
  • Log in at the start of your lesson. If you arrive late to your lesson, the time will not be extended past the scheduled end time as this impacts on the students that follow you.
  • Attend online tuition from an open room such as a living or dining room for the purposes of safeguarding
  • Ensure that you are dressed as you would be for in-person tuition – we don’t expect you to be smart, but appropriately dressed!
  • Come to your lesson with the necessary equipment (as a minimum, students should have a pen, paper, and calculator).
  • Keep distractions to a minimum by muting mobile phones, switching off social media.
  • We ask students not to bring food to lessons (including online), unless medically required.

As a student / parent, you can expect us to:

  • Arrive to lessons on time unless in exceptional circumstances
  • Provide a lesson ‘waiting room’ to ensure that only the expected participants join a digital classroom.
  • Offer positive support and encourage you to be an independent learner through 1-2-1 work and resources.
  • Work with you as an individual, but not complete work for you.
  • Keep distractions to a minimum by muting mobile phones, switching off social media.
  • Provide feedback to you within the lesson and in writing through your online feedback page on a regular basis.
  • Record each lesson for the purposes of safeguarding.
    • Recordings are held on a secure server for 30 days following the date of the lesson
    • Recordings will never be shared unless requested by a parent or for the purposes of safeguarding a child

Important notes about our professional responsibilities:

  • Under no circumstances will tutors complete homework / NEA work for you.
  • Tutors will not enter into negative conversations about teachers. We request that any concerns are raised directly with the school.
  • Where there is a genuine suspicion of academic dishonestly, work will not be authenticated and this will be reported to the relevant bodies
  • Where grades are assessed by tutors on behalf of an assessment/exam centre as part of the 2020 examination series, under no circumstances will the awarded grade be disclosed to the student or parent