Tutoring Terms & Conditions

Online Private Tuition – Terms & Conditions (Updated 1st April 2019)



Clients are required to provide adequate contact details. This will enable me to communicate with you effectively. Please ensure that you have completed the form at the bottom of this page prior to the first lesson.

Using the form below, I will ask you to provide me with your postal address, e-mail, landline and mobile numbers.

I will only use these to contact you with regard to tuition and I never pass them on to someone else unless you request for me to do so.

You will be required to confirm below that you have read the TeachAllAboutIT GDPR statement before commencing tuition. If your child is aged 13 or above, they will also need to complete this form and consent to data regarding their tuition being stored.


Term time lessons:

One-off lessons may be booked direct with TeachAllAboutIT by emailing holly@TeachAllAboutIT.uk. Available lessons are confirmed at time of booking and payment in advance will reserve a single lesson.

Regular students’ term time lessons are booked and paid for in advance at the beginning of the term or half term, or by monthly Direct Debit. Where regular lessons are booked, a discount of 10% of the quoted rate applies to half-termly payments, and 5% to monthly payments (where Direct Debit is used). This will be reflected on your invoice.

Students are expected to attend all booked lessons during term time unless I have informed you that there will be no tuition that week, or if you have informed me at least one week prior to the beginning of the term that you cannot attend on a particular date. In the case of Saturday lessons, the term runs from the first day of the school term to the Saturday after the schools break up.

(Term dates are based on West Sussex County Council term dates and not those of the independent schools).

In exceptional circumstances, where advance notice cannot be given I will do my best to offer an alternative date for the lesson that week. During busy exam times, this cannot always be accommodated and the lesson will remain chargable.


Invoices may be paid by Debit / Credit card, Direct Debit, or Bank Transfer by the due date indicated on your invoice (sent by e-mail).

The account details, for Bank Transfer purposes, are provided on the invoice.

Direct Debit

Parents may opt to pay for tuition by monthly Direct Debit. Payments are handled through GoCardless Ltd. and will provide a Direct Debit guarantee by email.

An invoice will be sent a minimum of 10 days prior to the payment date detailing the costs for that month, after which payment will be deducted automatically.

Lessons during school holidays

These can be arranged subject to availability and should be booked and paid for at the time of booking. Please contact me for available dates. Regular booking discounts are not applied to lessons outside of term time, or additional study groups.

Changes to Lesson Times

Where regular lessons are booked, the agreed time will be reserved. Adjustments to agreed lesson time may be made prior to the next half term. Adjustments to times are at the discretion of the tutor and are subject to lesson availability.

No more than one request for adjustment to time will be accepted per full academic term.

Cancellation Policy (One-to-one/classes/online sessions)

see also Termination Policy

If I, as the tutor cancel for ANY reason, then I will deduct the cost of the missed lesson from your next bill (or try to rearrange if possible).

As regular lessons require a level of commitment, I do not offer refunds for missed lessons unless notice is given prior to the start of the half term.


Termination Policy

If you wish to terminate your regular tuition sessions, then I require notice 2 weeks prior to the end of the term/half-term.

This must be given in writing. This enables you to be sure that I have received notice and provides sufficient time for other students to be offered a place.

Failure to give the required notice will result in you being charged for the next lesson after termination.

In the case of students taking GCSEs or KS2 SATs you will only be expected to attend up to the date of the first Computer Science exam (unless you wish to continue until the last exam). Parents of children taking SATs will need to inform me if they wish to continue afterwards or finish when the tests take place, prior to beginning of the half term in which they are taken. An assumption will be made that lessons will be terminated from the date of the first exam, unless explicitly requested otherwise.

Time Keeping

Unless otherwise arranged, all one-to-one lessons are 55 minutes in duration, allowing for a few minutes at the end to ensure students are complete.

Clients are responsible for arriving for tuition on time, and lessons will end at the designated time to enable the next student to have their full lesson.

If you wish to speak to me in detail, about your child’s progress then please do this during the first few minutes or the last few minutes of their lesson.


Parents are responsible for ensuring that their children know how to behave appropriately.

I reserve the right to cancel any bookings for students whose behaviour is unacceptable, or where abusive language is used by either parent or student. Whilst this is highly unlikely, you will, of course, receive a refund for outstanding sessions if I need to enforce this.

Student Progress Feedback

If your child has face-to-face tuition, I regularly give feedback to the parent collecting the student at the end of each lesson upon collection. If your child has online lessons, then I will provide a regular short feedback via the student’s online portal to state topics covered and how well the student managed the work.

Special Requests

I reserve the right to charge for special requests. Examples include:

  • the completion of a form/questionnaire for educational psychologists /other education professionals

  • a formal written report regarding student progress

  • countersigning passport applications

  • Marking or written feedback on work outside of lessons
  • Setting of homework during school summer holidays (if you have not booked a course of at least 4 lessons during this time)